- +Q: Do your tours operate all year round?
A: The most of our tours run all year. Check the individual tour page for details or ask at our ticket centre for more information. Please note though that we do not run tours on December 24th, 25th or 31st.
- +Q: Do your tours run even if it rains?
A: Yes, our tours run in all weathers, including rain and snow, if people are willing to brave the weather! (We also sell umbrellas in our ticket centre).
- +Q: Where can I book tickets?
A: There are several methods. You can book via our website, or call or visit our ticket centre at Tynska 7. See the section Tickets & Starting Point for details.
- +Q: Are all your tours in English?
A: Generally yes. Our ‘default’ language for our tours is English, however we also run tours in German on a regular basis and can arrange private tours in other languages on request.
- +Q:Are your guides English speakers?
A: If you book an English language tour, your guide will either be a native speaker or will speak English to a very high standard.
- +Q: Are your tours suitable for children?
A: Most of our tours are suitable for all ages, but some of the ghost tours may be frightening for very young children, and other tours involve a lot of walking and historical information which younger children might not enjoy. Others may not be suitable for baby buggies / strollers, as the tour includes access to historic buildings without elevators. If in doubt, please contact our ticket office at Tynska 7 before booking your tour.
- +Q: Are your tours suitable for people with disabilities or mobility issues?
A: Some of our tours involve visits to historic sites which do not have elevator facilities. Some of the longer tours may involve long periods of walking. Contact our ticket office before booking your tour if you have any specific needs and our staff will be happy to advise you.
- +Q: Which is the best tour you have?
A: We have several options available, depending on your tastes and interests. If you have a limited time in Prague and want to be sure to see the best of the city, you might try our Prague All Inclusive Tour, which includes the Old Town, Jewish Quarter, Mala Strana and Castle areas, as well as a river cruise and lunch. If you are looking for something different, you might be interested in our underground walks. Our staff at Prague Trips & Tickets, at Tynska 7 will be glad to help you and offer advice as to which tour would suit you best.
- +Q: If I book a tour and then cannot go, what should I do?
A: Please see our section General Terms and Conditions for details.
- +Q: What do I need to bring with me on the tour?
A: Generally, all you need to bring with you is proof of purchase, either your ticket from the centre, which you’ll be issued at the time of purchase, or some receipt of transaction if you bought your tickets online, such as a printout or email. We do have free internet facilities available in store if you need to retrieve an email confirmation to show us. Besides that, it might be advisable to pack an umbrella if you are coming in spring, autumn or winter, and good walking shoes. In winter, be advised that it can be very cold in Prague, so dress accordingly, especially if you are going on one of our night-time tours.
- +Q: Do you accept credit cards at the ticket centre?
A: We accept most major credit and debit cards, but be advised there is a 3% charge on all card transactions. Please note, however, that at this time we cannot accept payment by Diner’s Club or American Express.
- +Q: Where do the tours start?
A: All our tours start at Prague Trips & Tickets, Tynska 7, Prague 1 (behind the Church of Our Lady Before Tyn). See our section Tickets & Starting Point for maps and transport details.
“Dobrý den, Včera 7.6. v 19.00 jsem absolvovala s dcerami a 11-ácti letou vnučkou akci "Pražský hrad za soumraku" . Díky průvodci Tomášovi, to byl pro nás nezapomenutelný zážitek. Nejenže má vynikající znalosti a vědomosti o naší historii, ale navíc bylo znát, že ho to baví, zajímá, byl vstřícný všem dotazům a navíc vtipný. VYNIKAJÍCÍ!!!!!!!!!!!!!!!!! Více takovýchto průvodců. Děkujeme.Dana, Martina, Veronika a Terezka
“Dobrý den, chtěla bych touto cestou poděkovat za úžasný zážitek, který nám poskytla Prohlídka Pražského hradu za soumraku. Hlavní dík patří průvodci Tomášovi, který nás nejen prováděl ale prohlídku okořenil pověstmi a historkami, které nejsou až tak známé. Ještě jednou, děkujeme (na prohlídce jsme byli v pátek 10. ledna 2014 od 18 hodin).Ivana a Karel Přibylovi, Liberec
“The guide Tomas was very helpful, speaks a good english and high knowledgeable. The lunch was very good. In the boat trip i could see a diferent point of view of Prague. And the last part, in the castle was amazing.Joao Velloso Itabira, Brazil
“My wife and I took this tour to get a broad experience of all the attractions in Prague. Tomáš was our guide, and he was extremely knowledgeable about the history, culture, architecture, folklore, and people. We were overwhelmed with good information. The tour is really all inclusive, with a meal and a boat ride on the Vltava. Tomáš was very easy to understand, walked and talked at a good pace, and was glad to answer our questions, even the dumb ones. This is a very good way to see the major landmarks in Prague and experience the city.Bob K, Prague
“David was our tour guide and he was really friendly, gave us a great tour with some spooky stories but also covering a bit of history of the buildings and city which was great and really made the city come to life. It is so much better walking through a city when you know some of the legends and history about the place! The tour was the perfect length and we all really enjoyed it. It is not the scariest of tours which was perfect for us because I am a wimp but it was entertaining and David was brilliant, well worth it.B D Skipton, United Kingdom
““Klasse ! Pünktlich und freundlich !!!” Sehr gute Bewertung. Trotz Flugverspätung, war der Fahrer nach kurzer Benachrichtigung pünktlich am Flughafen !!Juergen from Hoehenkirchen, Germany
“This is a really great way to break up the sight seeing - our guide, Brian, was really entertaining and knowledgeable and the ghost stories of Prague were fascinating! We also did the extended paranormal tour of the underground tunnels beneath Old Town Square which was a wonderful spooky extra and well worth the small extra charge. I'd recommend this to anyone, whether you believe in things that go bump in the night or not...J S, London, United Kingdom
“Our guide Emanuel [a Portuguese who spoke good clear English in an entertaining way] gave a fascinating tour of old dwellings - some around 800 years old, situated underneath the Prague Town Hall. The hour long tour should appeal to anyone with an interest in archaeology or history, particularly if not too upset by the occasional gruesome detail.David B, England
“We went on the tour on 4/12/12, our guide was Rebekah. We did the extended tour which included the underground tunnels. Our guide was great, friendly, fun and full of the Normal tales you find on this kind of trip. Almost every city we visit we end up on a ghost tour, we enjoy the stories and getting to see different parts and perspectives of a city. Ok we didn't see any ghosts, not an earth shattering surprise but we enjoyed it all never the less and thought it was very good value for money!Gordon-Joanne Northumberland